FAQ

What is the difference between 220G and 280G?

The number of grams refers to the weight of the extensions. The higher the grams, the heavier aka the thicker the hair extensions are.

How long does shipping take?

Please allow 3-5 business days for order processing. Once your order has shipped, delivery time will vary based upon your location.

How do I track my package?

Once your order has been shipped, we will send you order verification and tracking information via email.

Can you help match my hair color to the hair extensions?

Yes please send us an email of your front and back of yourself. Base on the look you are wanting we will be able to suggest the length and color for you. 

My JTorry Hair aren't the right colour. How do I return/exchange?

Unfortunately, at this time we are unable to offer returns however we will happily offer you an exchange of your unused and unopened item. Hair extensions must not be used or opened – the gold ties on the extension pack must remain intact. For exchanges, please send us an email at info@jtorryhair.com . Exchange shipping is not included.

How do I know which colour to choose?

Please send us an email to info@jtorryhair.com with pictures of your hair in natural light (daytime, not in direct sunlight). Pictures taken by a window are best. Based on the look you’d like (natural length or glamorously long length), we will be able to suggest the right length and color for you.

My colour is on back order, can I still purchase it?

Yes, you can still purchase items on back order. This just means that we have temporarily run out of stock in your length/color, but we will ship your order to you as soon as your color is back in stock.

How do I clip my JTorry Hair in?

Click here to watch our How to Video ( Coming Soon)

Can I use styling tools on my JTORRYHAIR?

Yes! JTORRYHAIR is real human hair, so it can be styled with hot tools. We recommend using a heat protectant spray as you would with your own hair. For lighter colored extensions, we recommend not exceeding 400 degrees for your styling tools.

How often should I wash my JTORRYHAIR?

We recommend washing your JTORRYHAIR after every 13-15 uses, or after excessive product build-up. Use a mild sulfate free shampoo to wash (baby shampoo is great!), and lay flat to air-dry.

How long do hair extensions typically last?

It depends on how often you wear extensions. For frequent use, JTORRYHAIR extensions will last you over a year. For use on special occasions, JTORRYHAIR extensions can easily last up to 3-4 years with good care.